When asked about us and what the secrets to our accomplishments are, we tell them it's down our experience, expertise and tireless attitude towards improvement of course - but it is all geared towards the success of our customers.
Because so much of what we do revolves around ensuring our customers are satisfied, we focus on every aspect of their experience – whether it's online or beyond delivery and in any of their stores worldwide - and we put all our efforts into ensuring our customer service is tailored to suit each individual.
Satisfying our existing customers – and enticing new ones – is essential with a customer base as broad as ours, so you could say that keeping a finger on the pulse of industry shifts and trends is a full-time commitment, and we live that committed lifestyle.
Being intuitive and spotting opportunities before our competitors do, excites us today as much as it always has, and because we are always on the lookout for exciting ways to develop our business, we make a point of encouraging new ideas and innovation.
People who do not know better probably think that working in our fast-moving, trend-driven technology sector is something of a guessing game or it's down to luck. In fact, nothing could be further from the truth. Of course, we pride ourselves on our ability to innovate but we're also in this for the long-term. So how do we stay ahead of the curve? By keeping a keen eye on established and emerging markets and by being able to spot challenges and opportunities that enable us to readily adapt to the ever-changing global retail environment.
Our expectations are high, but that is because we have every confidence in our people who are driven by the passion they have for their work and for the business. Not only are they determined to make things happen, their goal is to deliver great results. It's our ambition, energy and drive for constant improvement which underpins our success.
Our team of people are at the heart for everything we do. When we recruit people, we make sure that we place them in the right department that's right for them and their personality. Our people are friendly and sociable but they are also professional, supportive and knowledgeable.
We like to think of our customers as an integral part of our success. Because let's face it, 'There is no US without U'.